Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 1 Marketing Principles and Society in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 2 The Global Marketing Environment in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 3 Understanding Customer Behaviour in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 4 Marketing Research in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 5 Marketing Strategy in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 5 Marketing Strategy in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 6 Market Segmentation and Positioning in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 6 Market Segmentation and Positioning in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 7 Products, Services, and Branding Decisions in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 7 Products, Services, and Branding Decisions in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 8 Price Decisions in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 9 An Overview of Marketing Communications in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 9 An Overview of Marketing Communications in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 10 Managing Marketing Communications in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. ‘Chapter 12 Services Marketing and CRM in Essentials of Marketing’. In Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, and Kelly Page. Essentials of Marketing. Oxford University Press, 2013.
Baines, Paul, Chris Fill, Sara Rosengren, and Paolo Antonetti. Fundamentals of Marketing. Impression: 1. Oxford University Press, 2017.
Ballantyne, David. ‘Dialogue and Its Role in the Development of Relationship Specific Knowledge’. Journal of Business & Industrial Marketing 19, no. 2 (2004): 114–23. https://doi.org/10.1108/08858620410523990.
Ballantyne, David. ‘Dialogue and Its Role in the Development of Relationship Specific Knowledge’. Journal of Business & Industrial Marketing 19, no. 2 (2004): 114–23. https://doi.org/10.1108/08858620410523990.
Beane, T.P., and D.M. Ennis. ‘Market Segmentation: A Review’. European Journal of Marketing 21, no. 5 (1987): 20–42. http://www.emeraldinsight.com/doi/pdfplus/10.1108/EUM0000000004695.
Borden, N.H. ‘The Concept of the Marketing Mix’. Journal of Advertising Research 4 (1964): 2–7. https://eds.b.ebscohost.com/eds/detail/detail?vid=0&sid=c96ea0bc-7aa7-4d6a-ab1e-fd6fa6d0cd60%40sessionmgr101&bdata=JnNpdGU9ZWRzLWxpdmU%3d#AN=6630137&db=bsu.
Comley, Pete, and Jon Beaumont. ‘Online Market Research: Methods, Benefits and Issues — Part 1’. Journal of Direct, Data and Digital Marketing Practice 12, no. 4 (2011): 315–27. https://doi.org/10.1057/dddmp.2011.8.
Comley, Pete, and Jon Beaumont. ‘Online Research: Methods, Benefits and Issues — Part 2’. Journal of Direct, Data and Digital Marketing Practice 13, no. 1 (2011): 25–39. https://doi.org/10.1057/dddmp.2011.23.
Dean, Joel. ‘Pricing Policies for New Products.’ Harvard Business Review. 28, no. 6 (1950): 45–53. https://web.b.ebscohost.com/ehost/detail/detail?vid=4&sid=6f6549b2-1a25-498f-9041-606e82cf8401%40sessionmgr103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=6777051&db=bsu.
Dean, Joel. ‘Pricing Policies for New Products.’ Harvard Business Review. 54, no. 6 (1976): 141–53. https://web.b.ebscohost.com/ehost/detail/detail?vid=0&sid=2e961ee1-c805-43ad-a420-f73933719f67%40sessionmgr103&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#AN=3867420&db=bsu.
Grönroos, Christian. ‘The Relationship Marketing Process: Communication, Interaction, Dialogue, Value’. Journal of Business & Industrial Marketing 19, no. 2 (2004): 99–113. https://doi.org/10.1108/08858620410523981.
Grönroos, Christian. ‘The Relationship Marketing Process: Communication, Interaction, Dialogue, Value’. Journal of Business & Industrial Marketing 19, no. 2 (2004): 99–113. https://doi.org/10.1108/08858620410523981.
Howard, John A., and Jagdish N. Sheth. The Theory of Buyer Behavior. The Wiley marketing series. John Wiley and Sons, 1969.
Johnston, Wesley J., and Jeffrey E. Lewin. ‘Organizational Buying Behavior: Toward an Integrative Framework’. Journal of Business Research 35, no. 1 (1996): 1–15. https://doi.org/10.1016/0148-2963(94)00077-8.
Kaplan, Robert S., and David P Norton. ‘The Balanced Scorecard--Measures That Drive Performance.’ Harvard Business Review. 70, no. 1 (1992): 71–79. https://search.ebscohost.com/login.aspx?direct=true&db=bsu&bquery=AN+9205181862&type=1&site=ehost-live.
Kaplan, Robert S., and David P Norton. ‘The Balanced Scorecard--Measures That Drive Performance.’ Harvard Business Review. 70, no. 1 (1992): 71–79. https://search.ebscohost.com/login.aspx?direct=true&db=bsu&bquery=AN+9205181862&type=1&site=ehost-live.
Kent, Michael L., Maureen Taylor, and William J. White. ‘The Relationship between Web Site Design and Organizational Responsiveness to Stakeholders’. Public Relations Review 29, no. 1 (2003): 63–77. https://doi.org/10.1016/S0363-8111(02)00194-7.
Levitt, Theodore. ‘Marketing Myopia’. Harvard Business Review. 38, no. 4 (1960): 45–56. https://search.ebscohost.com/login.aspx?direct=true&db=bsu&bquery=AN+6774995&type=1&site=ehost-live.
Mintzberg, Henry. ‘The Strategy Concept I: Five Ps For Strategy.’ California Management Review 30, no. 1 (1987): 11–24. https://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=4760299&site=ehost-live.
Mintzberg, Henry. ‘The Strategy Concept I: Five Ps For Strategy.’ California Management Review 30, no. 1 (1987): 11–24. https://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=4760299&site=ehost-live.
‘Online Resource Centre (Baines, Fill, Rosengren and Antonetti: Fundamentals of Marketing)’. Oxford University Press. https://oup-arc.com/access/baines_fundamentals.
Pennington, J.R., and A.D. Ball. ‘Customer Branding of Commodity Products: The Customer-Developed Brand’. Journal of Brand Management 16, no. 7 (2009): 455–67. https://doi.org/10.1057/palgrave.bm.2550131.
Pennington, J.R., and A.D. Ball. ‘Customer Branding of Commodity Products: The Customer-Developed Brand’. Journal of Brand Management 16, no. 7 (2009): 455–67. https://doi.org/10.1057/palgrave.bm.2550131.
Porter, Michael E. ‘How Competitive Forces Shape Strategy.’ Harvard Business Review. 57, no. 2 (1979): 137–45. https://search.ebscohost.com/login.aspx?direct=true&db=bsu&bquery=AN+3867673&type=1&site=ehost-live.
Ries, Al, and Jack Trout. Positioning: The Battle for Your Mind. McGraw-Hill, n.d.
Samuel Craig, C., and Susan P. Douglas. ‘Conducting International Marketing Research in  the Twenty‐first Century’. International Marketing Review 18, no. 1 (2001): 80–90. https://doi.org/10.1108/02651330110398413.
Shostack, G. Lynn. ‘Breaking Free from Product Marketing’. Journal of Marketing 41, no. 2 (1977). https://doi.org/10.2307/1250637.
Smith, Gerald E., and Thomas T. Nagle. ‘Frames of Reference and Buyers’ Perception of Price and Value.’ California Management Review 38, no. 1 (1995): 98–116. https://search.ebscohost.com/login.aspx?direct=true&db=bsu&AN=9512123301&site=ehost-live.
Vargo, Stephen L., and Robert F. Lusch. ‘Evolving to a New Dominant Logic for Marketing’. Journal of Marketing 68, no. 1 (2004): 1–17. https://www.jstor.org/stable/30161971.
Vargo, Stephen L., and Robert F. Lusch. ‘Evolving to a New Dominant Logic for Marketing’. Journal of Marketing 68, no. 1 (2004): 1–17. https://www.jstor.org/stable/30161971.
Winer, Russell S. ‘New Communications Approaches in Marketing: Issues and Research Directions’. Journal of Interactive Marketing 23, no. 2 (2009): 108–17. https://doi.org/10.1016/j.intmar.2009.02.004.